100% SATISFACTION GUARANTEE
Your satisfaction is guaranteed. Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment. Please see instructions for returning merchandise under "Return Policy" listed below. E-mail us at firstname.lastname@example.org or call 1-949-262-7287 if you have any questions or we can be of assistance. *Due to the high demand of bicycles and cycling goods, the Jax Promise is suspended until further notice.
We will contact you via phone or email to let you know when your in-store pickup order is ready.
Most orders will be ready within 1 business day. Jax Bicycle Centers are OPEN Tuesday-Wednesday 11am-5pm, Thursday-Friday 11am-6pm, Saturday 11am-5pm & CLOSED Sunday-Monday. Orders placed Saturday-Monday will be processed on Tuesday. Please keep in mind some orders may require additional processing time; transfers from off-site locations & bicycle or product assembly take 7 days. We will call / email you once your order is ready for pickup.
SHIPPING (Continental U.S.)
Orders usually ship within one to two business days.
Shipping charges are calculated at checkout based on size and weight of the order.
Sorry, but we do not ship outside of the Continental U.S. and we do not ship to PO boxes.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If you're not happy with your purchase, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs) to:
Returns c/o Jax Bicycle Center
14210 Culver Dr Suite 6H
Irvine, CA 92604
With all returns, please include your name, shipping address, credit card number and expiration date, copy of your invoice and an explanation of what you want done with your return - i.e. credit your account, exchange for another item etc.
We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
- Time: You have 30 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in order to return.
- Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
- Charges: Customer is responsible for any shipping costs related to the return.
*Due to the high demand of bicycles and cycling goods, the Jax Promise is suspended until further notice.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!