100% SATISFACTION GUARANTEE
Your satisfaction is guaranteed. Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment. Please see instructions for returning merchandise under "Return Policy" listed below. E-mail us at firstname.lastname@example.org or call 1-949-262-7287 if you have any questions or we can be of assistance. *Jax Promise / Return Policy temporarily suspended at this time due to COVID-19. The health and safety of our team members and clients is our top priority therefore all sales are final during the COVID-19 pandemic.
SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $50.00||$9.99||$19.99||$34.99||FREE|
|$150.01 and over||$15.99||$25.99||$39.99||FREE|
Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S. and we do not ship to PO boxes.
We will contact you via phone or email to let you know when your in-store pickup order is ready. You are welcome to call the pick-up store to verify your items have arrived from other locations.
Store Transfers - Items being transferred between store locations may take 1-2 business days depending on the time of day your order was placed.
Items that require assembly - Items that require assembly require 1 day additional processing time.
Warehouse Items - Items marked as "In Warehouse" may take 1-3 business days to arrive in our stores, depending on the time of day your order is placed
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs) to:
Returns c/o Jax Bicycle Center
14210 Culver Dr Suite 6H
Irvine, CA 92604
With all returns, please include your name, shipping address, credit card number and expiration date, copy of your invoice and an explanation of what you want done with your return - i.e. credit your account, exchange for another item etc.
We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail
*Jax Promise / Return Policy temporarily suspended at this time due to COVID-19. The health and safety of our team members and clients is our top priority therefore all sales are final during the COVID-19 pandemic.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!